Terms and Conditions
The departure of all experiences is guaranteed (min. 2 participants, private tour excluded).
BOOKING AND PAYMENT
Booking of the experiences sending an email to firstname.lastname@example.org or calling the following phone numbers:+39.080.40.54.038 / +39.318.104.22.1680 (Italian language) and +39.322.214.171.1240 (English – French language).
You will receive a confirmation in 5 hours, regardless of the availability. If the excursion is full, you will know the available days.
At confirmation, we will send you an email or a whatsapp message and the voucher to give to the guide attached.
The methods of payment are: wire transfer, Satispay or M.O.T.O. Service (remote payment service).
TE.DI. TOUR OPERATOR SRL
BANCA CASSA RURALE ED ARTIGIANA DI CASTELLANA GROTTE
FILIALE DI PUTIGNANO
IBAN: IT 74 U 08469 41630 000000043553 - BIC/SWIFT: ICRAITRRD10
Find in the app "Te.Di Tour Operator – Putignano".
M.O.T.O. SERVICE (remote payment service)
It is available the remote payment service, without the physical presence of the credit card holder: thanks to the M.O.T.O. SERVICE (Mail Order Telephone Order), Te.Di Tour can accept the credit card payments by telephone or e-mail.
CANCELLATION OF A TOUR
You may cancel your booking by notifying the tour operator.
7 days before departure – there will be no cancellation fees (credit card or bank transaction fees withheld)
3 to 6 days before departure – Cancellation fee is an amount equal to 50% of the price (credit card or bank transaction fees withheld)
2 days before departure - Cancellation fee is an amount equal to 100% of the price (credit card or bank transaction fees withheld)
SERVICES ON REQUEST
- Transfer from everywhere and back
- Lunch and dinner in farmhouses – osteria - restaurants
- Guides in other foreign languages
- Ad-hoc prices for groups, families or friends (min. 7 participants)
- wheelchair accessible tours if booked 7 days before; at the booking, please communicate if a helper is needed
We can offer every kind of experience, even different from these suggested, in Apulia and Basilicata, booking 3 days before the departure.
- 0-2 years gratis (if the child doesn’t occupy a seat)
- Discount for 6-participant groups
- Ad-hoc discounts for more than one experience booked
- After every excursion, we will give you a coupon for another excursion to spend by the year
- Boat excursion only in good weather conditions
- Insurance available for every excursion