Terms and Conditions

The departure of all experiences is guaranteed (min. 2 participants, private tour excluded).

BOOKING AND PAYMENT

Booking of the experiences sending an email to info@teditour.it or calling the following phone numbers:+39.080.40.54.038 / +39.339.72.42.900 (Italian language) and +39.375.53.98.610 (English – French language).

You will receive a confirmation in 5 hours, regardless of the availability. If the excursion is full, you will know the available days.

At confirmation, we will send you an email or a whatsapp message and the voucher to give to the guide attached.

The methods of payment are: wire transfer, credit card or Satispay.

WIRE TRANSFER
To:
TE.DI. TOUR OPERATOR SRL
BANCA CASSA RURALE ED ARTIGIANA DI CASTELLANA GROTTE
FILIALE DI PUTIGNANO
IBAN: IT 74 U 08469 41630 000000043553 - BIC/SWIFT: ICRAITRRD10

SATISPAY
Find in the app Tedi Tour Operator – Putignano

M.O.T.O. SERVICE
It is available the remote payment service, without the physical presence of the credit card holder: thanks to the M.O.T.O. SERVICE (Mail Order Telephone Order), Te.Di Tour can accept the credit card payments by telephone or e-mail.

CREDIT CARD
Send an email containing the number and the expiration date, filling the form and authorizing the transaction by telephone.

After the payment, we will send you an email and the voucher to give to the guide attached.

CANCELLATION OF A TOUR

You may cancel your booking by notifying the tour operator.

  • Cancellation:
    7 days before departure – there will be no cancellation fees (credit card or bank transaction fees withheld)
    3 to 6 days before departure – Cancellation fee is an amount equal to 50% of the price (credit card or bank transaction fees withheld)
    2 days before departure - Cancellation fee is an amount equal to 100% of the price (credit card or bank transaction fees withheld)

SERVICES ON REQUEST

  • Transfer from everywhere and back
  • Lunch and dinner in farmhouses – osteria - restaurants
  • Guides in other foreign languages
  • Ad-hoc prices for groups, families or friends (min. 7 participants)
  • wheelchair accessible tours if booked 7 days before; at the booking, please communicate if a helper is needed

We can offer every kind of experience, even different from these suggested, in Apulia and Basilicata, booking 3 days before the departure.

ADDITIONAL INFORMATION

  • 0-2 years gratis (if the child doesn’t occupy a seat)
  •  Discount for 6-participant groups
  •  Ad-hoc discounts for more than one experience booked
  •  After every excursion, we will give you a coupon for another excursion to spend by the year
  •  Boat excursion only in good weather conditions
  •  Insurance available for every excursion